Privacy and Cookies Policy

Region includes: United Kingdom(excluding Northern Ireland)
Last updated September 22, 2025

Thank you for choosing to be part of our community at Lunex Technology Limited, doing business as Veleco.co.uk – Electric Mopeds & Mobility Scooters. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [email protected].

Lunex Technology Limited, trading as Veleco.co.uk, is the data controller of your personal information. We are responsible for how your personal information is collected, used, and stored. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

This privacy notice describes how we might use your information if you:

• Visit our website at https://veleco.co.uk/
• Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to:

• “Website,” we are referring to any website of ours that references or links to this policy
• “Services,” we are referring to our Website, and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; usernames; passwords; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; and other similar information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Klarna, PayPal and Stripe. You may find their privacy notice link(s) here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy, https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_GB and https://stripe.com/en-pl/privacy.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
  Legal basis: Performance of a contract.
• Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  Legal basis: Consent.
• To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  Legal basis: Performance of a contract.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  Legal basis: Legitimate interests.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the WHAT ARE YOUR PRIVACY RIGHTS? below).
  Legal basis: Consent (required for electronic marketing under UK PECR).
• Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  Legal basis: Legitimate interests.

3. MARKETING AND DIRECT COMMUNICATIONS

We will only send you marketing communications via email or other electronic means if you have explicitly consented to receive them, in accordance with the Privacy and Electronic Communications Regulations (PECR).

You can withdraw your consent at any time by:

• Clicking the “unsubscribe” link included in every marketing email, or
• Managing your preferences in your account settings on our Website, or
  
• Contacting us directly at [email protected].
  

Even after withdrawing consent, we may still send you non-marketing messages relating to your orders, account, or legal obligations.

4. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  Legal basis: Legitimate interests / Performance of a contract (if applicable).
• Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place API). To find out more about Google’s Privacy Policy, please refer to this link.
  Legal basis: Legitimate interests / Consent (if location-based features are used).

• Our Advertising Partners. Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. – Google Ads
  https://policies.google.com/technologies/ads
  Legal basis: Consent (for behavioral/targeted advertising under UK PECR).
• Website traffic control analysis tools. The veleco.co.uk website which is a shop of Lunex Technology Limited uses analytics tools to analyse website traffic. – Hotjar
  https://www.hotjar.com/legal/policies/privacy/
  – Google Analytics
  https://policies.google.com/privacy?hl=en
  Legal basis: Legitimate interests / Consent (for analytics cookies).

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies help us improve your experience on our Website, analyse website traffic, and provide personalised advertising.

By continuing to use our Website, you consent to the use of cookies as described in this Privacy & Cookies Policy. You can manage your cookie preferences at any time using the cookie settings provided on the Website or by adjusting your browser settings.

Types of Cookies We Use:

• Necessary cookies: Required for the basic functionality of the Website.
• Performance cookies: Help us understand how visitors interact with the Website.
  
• Functional cookies: Allow the Website to remember your preferences and provide enhanced features.
• Targeting/Advertising cookies: Used to deliver personalised ads and track their effectiveness.

6. INTERNATIONAL DATA TRANSFER

We ensure that such transfers comply with UK GDPR requirements. In particular:

• We rely on Standard Contractual Clauses (SCCs) or equivalent safeguards approved under UK GDPR for transfers to countries outside the UK.
• All third-party providers that process your data internationally are required to implement appropriate technical and organizational measures to protect your personal information.
  
• By using our Services, you consent to such international transfers and processing of your personal information as described in this Privacy & Cookies Policy.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than sixty (60) months past the start of the idle period of the user’s account.

Data retention by category:

• Purchase and order data: kept for 6 years after the completion of the transaction, in line with accounting and tax obligations.
• Marketing and promotional data: kept until you withdraw consent or opt out, unless a longer period is required by law.
  
• Website account information: kept for up to 60 months of inactivity after the last login.
  
• Customer support and inquiry records: kept for up to 36 months after the issue has been resolved.
  
• System logs, analytics, and cookies data: kept for 24 months, unless anonymized earlier.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below (Part 14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?). We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
UK residents may additionally contact the Information Commissioner’s Office (ICO): https://ico.org.uk/.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may: contact us using the contact information provided.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Lunex Technology LTD
Unit 9D Beds Industrial
Park Old bridge Way
Shefford, Bedfordshire SG17 5HQ
United Kingdom