Check if you will find the answer below.

Frequently Asked Questions

How long does it take for me to receive my order? -

Once you have placed your order, we will deliver your item within 5-9 working days in the United Kingdom, up to 12 working business days in Scotland, around 20 working days within any other European country and up to 60 days to the rest of the world.

What is your return and exchange policy? +

For details go to our Return Policy page.

How do I change my shipping address? +

If you want to change your shipping address, simply e-mail us at: [email protected] Then we will be able to check if changing delivery address is possible without any charge.

How do I track the status of my order? +

If you have ordered a scooter from us, you will be provided a tracking link via email. This tracking will be updated every time anything regarding the order changes. If you haven’t received a tracking link, please email us: [email protected]

How do I receive customer support? +

If you need our support with your order, please email us ([email protected]) or phone us: (00 44) 0 1234 816 404

What do I do if I entered an incorrect shipping address? +

Write us an email ([email protected]) with your order number and explanation of the situation or call us ((00 44) 0 1234 816 404) to provide us such an information.

Do you ship to my country? +

We distribute Veleco mobility scooters to UK and UE countries.

Will my items come in one package? +

You will get your mobility scooter ready-to-ride. If you’ve ordered an electric-powered wheelchair, the device will be delivered in one eco package.

Still need help? Contact us!

Need assistance? Do not hesitate to contact us. We are all humans, just like you, and we love to talk with our current and future customers. Our specialized team meticulously strives to solve all situations. We are here for you and will always reach out with a helping hand. We will do our best because at the end of the day, your happiness is our TOP priority.

How to contact us?

Use one of these available options to reach out to our team:

We always respond.

Remember to give us a bit of time to reply when you contact us. Our standard is to never leave a message unanswered for the next day. However, we might have some e-mails to go through, so give us at least up to 24 hours to get back to you.

Unable to reach us by phone? Our line might sometimes be busy, so please leave your phone number either by e-mail or live chat, and we will contact you as soon as we can.